TERMS AND CONDITIONS OF USE OF TK999

TK999 casino is an online gambling website in Bangladesh. Our terms and conditions of use are suitable for users here. In accordance with local laws. We are committed to providing a transparent and fair playing field.

Terms and Conditions of Use at tk999

1. Introduction

Welcome to TK999, the largest online gaming and sports betting community in Bangladesh. These terms and conditions explain how you can use our website, mobile app, and other cool features we offer. By using our platform, you are agreeing to follow these terms and conditions. If you do not agree with any of these terms and conditions, please stop using TK999 immediately. 

Effective Date and Updates

These terms and conditions are in effect from January 1st, 2024. It’s important that you understand that we update our T&C regularly to stay up-to-date with law changes and to improve our services.

We keep our T&C page update with recent changes. So, if you continue to use TK999 after we have made any changes in our terms and conditions, it means you are accepting them as you go.

Who These Terms Apply To

These Terms apply to everyone who visits or uses TK999, including those who register an account. They cover all ways you access our services, whether through a website, mobile app, or other devices.

Legal Agreement

By using TK999, you enter into a legal agreement with us. This means you must follow these Terms as well as other important policies like our Privacy Policy and Cookies Policy.

2. Key Definitions

To make these Terms clear, here are some important definitions:

• “TK999” / “we” / “us” / “our” – This refers to our company and the services we provide.
• “You” / “your” / “customer” – This means any person using TK999’s services.
• “Website” – Refers to TK999’s official site and mobile applications.
• “Account” – Your registered user profile on TK999.
• “Services” – Any feature, game, or betting option available on TK999.
• “Registered Customer” – A user who has created an account with us.

3. Licensing and Legal Compliance

Who We Are

TK999 is a licensed platform operating under the laws of the UK. Our company was established in 2024 and is registered under the UK Gambling Commission.

Gaming License

We hold a valid license from the UK Gambling Commission, and we offer legal online betting, casino games, and other services. If we obtain a new license or make changes to our licensing, you will find the update in our terms and conditions.

Restricted Regions

As some countries or regions may have laws that prevent access to online betting, TK999 is not legal to use in those places. It is your responsibility to make sure that it is perfectly legal to use TK999 in your country. We may block access to any places where online gambling and betting are prohibited. 

4. Creating and Managing Your Account

Who Can Register?

To legally register and own an account on TK999, you must meet the following conditions:

• You must be at least 18 years old (or the legal age for online betting/ gambling in your country)
• You must provide accurate and complete personal details.
• You must use your own information and identification, not someone else’s.

We have the right to suspend or close accounts if we find false or incomplete information.

Identity Verification (KYC)

To comply with local rules and regulations, we may need to verify your identity before we allow you to use your TK999 account to its full extent. When verifying your identity, you may need to submit the following documentation:

• A government-issued photo ID
• Proof of address (utility bill or bank statement)
• Payment details used for deposits and withdrawals

Until you complete this process and we have verified your account successfully, some account features (like withdrawals) may be limited. We may use third-party services to verify your details.

One Account Per User

For security and safety reasons, we do not allow any individuals to have more than one TK999 account at once. If we find multiple accounts under the same person, we may take the following actions: 

• Merge them into one
• Close duplicate accounts
• Cancel any bonuses or winnings linked to those accounts

Keeping Your Account Secure

Your login details like username, password, security codes and any other account information are your responsibility and you have to keep them safe. We are not to be held responsible if someone else accesses your account because of your weak security. In fact, it is you who may be held responsible for their actions.

If you suspect any unauthorized access, change your password and other security details immediately and contact our support team as soon as possible. 

5. Deposits and Withdrawals

Adding Money to Your Account

You nee to deposit funds into your account to place bets and play games on TK999. We accept multiple payment methods like bKash, Nagad, Usdt and bank transfers. However, not all options may be available for all locations. 

Here are the terms and conditions for making deposits:

• You must made all deposits in your own name.
• You must use legitimate sources to make your deposits. 
• You may need to pay a small fees for some deposit methods. It will be clearly mentioned before you confirm the transaction.
• All deposit charges are made by the payment providers, we do not take any fees for deposits and withdrawals. 

In some cases, we may ask for additional verification before approving a deposit, especially if it’s a large amount.

Withdrawing Your Winnings

Withdrawing from TK999 is easy and convenient, and available 2/7. Just make sure that you adhere to the following:

• You have met any wagering requirements (for bonuses).
• Your identity has been verified.
• The requested amount is within the allowed withdrawal limits.

We process most withdrawals within 24 to 48 hours. But this may vary depending on the payment method. For example, Bank transfers may take longer due to processing times.

If we detect suspicious activity, we may put your withdrawal on hold for security checks. In some cases, we may request proof of payment methods used.

Transaction Limits

There are minimum and maximum deposit and withdrawal limits in TK999. There are general limits as well as limits set by payment method providers. We will display these limits in the payment section of our website when you are depositing or withdrawing. 

Currency and Exchange Rates

Although we support multiple currencies, our default currency is BDT. All transactions are covered and processed in the default currency of TK999. If you deposit or withdraw in any currency different than BDT, a small exchange rate fee may apply. 

6. Responsible Gaming

We here at TK999 encourage and promote responsible gambling. We have designed our platform for fun and entertainment. It’s by no means a platform for financial gains. We provide live support, tools and guidelines to help you stay in control of your gaming and gambling activities. 

Setting Limits

To promote responsible gaming, we allow users to set deposit, wager or session limits on your account to manage yoru spending and time on our platform. You can adjust these settings by contacting customer support.

Self-Exclusion

We also offer self-exclusion for responsible betting. If you feel that gambling or even gaming on our platform is becoming a problem, you can request a self-exclusion period via live chat. During this self-exlusion time, you will not be able to access your account or place bets of any manner. 

Self-exclusion options include:

• Temporary exclusion (days, weeks, or months)
• Permanent account closure

Once you have activated self-exclusion, you can under no circumstances reverse it until the set period ends. 

Warning Signs of Problem Gambling

At TK999, we believe that sports betting and gambling are for fun and fun only. But if you notice any of the following symptoms, maybe it is time to take a break:

• Gambling more than you can afford to lose
• Chasing losses (trying to win back lost money)
• Feeling anxious or stressed about gambling
• Borrowing money to gamble

If you notice any of these symptoms, stop immediately and seek help via our live chat or email. We also recommend seeking support from professional organizations that specialize in betting and gambling addiction. 

7. Betting Rules and Procedures

Placing Bets

When you use TK999 to place a bet, you confirm that you fully understand and accept the odds, risks, and rules of the bet you are placing. Please do understand that all bets are final once you confirm it and our platform does not allow any cancellations.

Here are the betting rules you must know:

• You can only place bets with real money from your TK999 account. Be advised that we do not offer any credit or loans for betting. 
• For each successful bet, our system will generate an auto confirmation. If you do not receive any confirmation, it’s possible that the bet may not have been placed. 
• All rights to refuse or limit bets are reserved by TK999 at its own discretion. 

Bet Settlement and Payouts

• We settle all bets based on official results from governing bodies and sports organizations.
• If any match or event is cancelled, abandoned, or postponed, your bet will be voided. It will be based on the specific betting rules for that event.
• Any winnings from bets will be credited to your account immediately after the event result is confirmed.

Errors and Disruptions

At TK999, we always strive for 100% accuracy. However, errors can happen. Therefore, if you display any incorrect odds mistakenly, have any error in settlement amounts, or mismatch any event details, we reserve the right to correct or nullify the affected bets.

• If a system failure or technical issue affects bet placement or settlement, we will review the situation and take appropriate action.
• TK999 is not responsible for bets placed due to network interruptions, slow internet, or other external factors.

Bonuses and Promotions

TK999 offers various promotions, free bets, and bonuses to enhance your gaming experience. There are certain conditions you will have to meet to qualify for bonuses and promotions:

• Bonus funds often have wagering requirements. This means you must bet a certain amount before withdrawing.
• If we suspect any abuse of promotion, like creating multiple accounts or using unfair tactics, it may result in loss of bonus funds and suspension of your account. 
• TLK999 reserves the right to modify, cancel, or restrict any or all bonuses and promotions at any time.

8. User Conduct and Restrictions

Prohibited Activities

We prohibit certain activities to maintain a fair and secure gameplay environment for everyone. Users must not engage in:

• Fraudulent activity, such as identity theft or money laundering.
• Exploiting system bugs, loopholes, or software glitches.
• Colluding with other players to manipulate bets.
• Using automated tools, bots, or software to place bets.

Fair Play Policy

TK999 always believes in fair and fun online gaming, and we take strict action against any and all forms or cheating or fraudulent activities. If we detect any users getting any sort of unfair advantages, we may do the following:

• Void affected bets and confiscate winnings.
• Restrict access to promotions.
• Suspend or permanently close accounts involved.

Account Security

You are responsible for keeping your account credentials safe. If you suspect unauthorized access, contact TK999 support immediately.

• Do not share your password with anyone.
• Use strong passwords and enable additional security features if available.
• TK999 is not responsible for losses due to compromised accounts if you share or misuse your login details.

9. Privacy and Data Protection

How We Use Your Information

When you are using TK999, we collect and process your personal data to provide our services. This may include:

• Your name, contact details, and payment information.
• Your betting history and account activity.
• Technical data, such as IP address and device information.

Rest assured that your personal data is handled very securely, and TK999 never sells or shares your data with third parties for marketing purposes. All data is collected and used with your consent. 

Security Measures

We at TK999 take pride in using the most advanced industry-standard security measures. We use security methods like encryption, firewalls, and cyber-attack safeguards to protect your data. However, you are personally responsible for keeping your account secure as well. Always set a strong password and enable every security feature available in TK999.

Your Rights

When it comes to collecting, processing, and storing your data, you have certain rights. You can:

• Request a copy of the data we hold about you.
• Ask us to correct or delete incorrect information.
• Withdraw consent for marketing communications.

For more details, see our Privacy Policy.

10. Use of the Website

Website Content

The content we show on TK999, including results, odds, and statistics, is provided only for your personal use. You are prohibited from using this content for any sort of commercial purposes. The information we provide on our website should not be the sole basis for placing bets and should be treated as a guide, not a guarantee.

• We make every effort to ensure that the content on the website is accurate, but we do not guarantee its reliability.
• The website is meant for personal enjoyment, and commercial use is strictly prohibited.

Prohibited Use

Here at TK999, we do not permit you to exploit this website or its content for any kind of commercial gain or profit. This means you’re not allowed to use what you find here to make money directly. Specifically, we prohibit activities like ‘screen scraping,’ or using software to automatically collect data that’s displayed on our website. You also cannot use any automated systems, software, or bots to copy or extract data from our site.

Additionally, it’s strictly against our rules to use this website for any purpose that is illegal, abusive, harmful, or in any way inappropriate. This includes anything that breaks the law, infringes on other people’s rights, or negatively impacts the experience of other users on TK999.

• You should not use the website for any fraudulent, dishonest, or defamatory purposes.
• Any breach of this may lead to immediate suspension or termination of your account.

Fraudulent Activity

If TK999 finds any signs of fraud, dishonesty, or criminal activity connected to your account, we will act right away. This could mean holding onto any funds, locking your account, or even taking legal steps. We might also pursue legal action and penalties based on our agreement against anyone involved in such dishonest behavior.

• TK999 has a zero-tolerance policy toward fraud and criminal acts.
• Users found engaging in fraudulent activity will be responsible for any claims arising from such actions.

Software and Technology Issues

To access certain products on TK999, you may need to download specific software like the TK999 mobile app. You may also be required to agree to third-party terms and conditions for that software/ service. While we work day and night to ensure that everything works smoothly, we are not liable for any technical issues or disruptions. 

• We provide you with a non-exclusive, non-transferable license to use our software only for personal use on the website.
• You are prohibited from reverse engineering, copying, or distributing the software.

11. Our Liability

Disclaimer of Liability

At TK999, we really want your experience with us to be smooth and easy. However, we can’t be held responsible for any damages, liabilities, or losses that might happen because you used our website or the information on it. This includes things like delays, losing your data, or if there are any mistakes or errors in the information you find here.

• We do not guarantee that the website will be free of errors, interruptions, or defects.
• If you use the website or its content, you do so at your own risk.

No Warranty

TK999 wants your experience to be smooth. But we are not responsible for any problems. This includes damages or losses from using our site. We are also not responsible for delays or lost data. Mistakes or errors in our information are also not our responsibility.

We try to keep our website information correct. But we don’t guarantee it’s perfect. We offer the website as it is. There are no promises or guarantees.

• We do not guarantee that the website will always be available or that it will meet your specific needs.
• We also do not guarantee that any errors will be corrected, or that the website will be free of viruses.

Limitation of Liability

If you experience any losses or damages related to TK999, our responsibility to you is limited. The maximum amount we would be liable for is either the total value of the specific bets that caused the loss, or a fixed amount. We will pay whichever of these two amounts is lower.

Also, we are not responsible for what are called ‘indirect damages.’ These are losses that happen as a consequence of the direct problem, but are not directly caused by it. Examples of indirect damages include losing business opportunities, a drop in your income, or missing out on potential profits because of an issue with our services.

• We are not responsible for any consequences beyond what is directly related to our services, including any indirect or consequential losses.
• Our liability is limited to the total amount of your bets, or a capped amount, as specified in the Terms.

Exceptions to Limitations

Certain liabilities, such as those arising from negligence, fraud, or death, cannot be excluded under applicable law. These exceptions still apply even if we limit our liability in other areas.

• Our responsibility for your safety, especially in cases of negligence or fraudulent actions, is not limited.
• However, any other claims or damages will fall under the limitations mentioned.

12. Intellectual Property Rights

Ownership

Everything you see on the TK999 website is protected. This includes the design, pictures, logos, words, and all other content. This protection comes from international copyright laws.

• We own the rights to the content on the website, or we have licensed it from other sources.
• You are only allowed to use the content for personal, non-commercial purposes unless otherwise stated.

Trademarks

The names and logos you see on TK999 are our trademarks. They also belong to our partners. You cannot use these trademarks unless you get our written permission first.

• Trademarks protect the identity of the company and its services.
• Using these trademarks in any way that causes confusion or misrepresents the brand is strictly prohibited.

Restrictions on Use

You can only use the content on our website to place bets or for your own personal fun. You are not allowed to copy, change, share, or use it in any other way.

• Copying, sharing, or distributing any content from the website without permission is a violation of these terms.
• Any commercial use or exploitation of the website’s content is strictly prohibited.

User Content

If you put any content on TK999, you’re giving us permission to use it. We can copy it, share it, and show it as needed to run our website.

• Any content you post becomes our property, and we can use it in any manner we see fit.
• If you post infringing or inappropriate content, we may remove it and take necessary actions.

13. Other Provisions

Entire Agreement

These Terms and Conditions, our Privacy Policy, our Cookies Policy, and any other important papers are the complete agreement between you and TK999. This means that these documents replace any prior agreements or discussions.

• By using our website or services, you acknowledge that you haven’t relied on any statements that aren’t explicitly mentioned here.

Further Assurances

By agreeing to these Terms and Conditions, you’re also agreeing to take any steps needed to make them fully effective. This might mean that if we need certain documents from you to comply with these terms, you will provide them. It could also mean that if we need you to take a specific action to allow us to enforce these rules, you will do so. 

Essentially, you’re promising to cooperate with us to ensure that these Terms and Conditions can be properly put into practice and followed by everyone.

No Partnership/Agency

These Terms do not create any partnership, joint venture, or principal-agent relationship between you and TK999.

• You are a user of the services, and we are a provider. This agreement does not imply any business partnership or shared responsibilities beyond the use of the website and services.

Force Majeure

Sometimes things happen that we can’t control. If these things cause delays or stop us from doing what we promised, it’s not our fault. These things could be power cuts, floods, computer problems, or anything else that stops us from working normally.

• If such an event occurs, we will try to perform our obligations as soon as we are able to, but we are not liable for any disruptions caused.

Assignment

TK999 has the right to give any of our rights or responsibilities under these Terms to another company or person. We don’t need your permission to do this.

• You, as a user, are not allowed to transfer your rights or obligations to anyone else without our permission.

14. Notices and Communication

Notices

All notices under these Terms and Conditions must be in writing. Notices can be sent to you by email, through your account on the website, or by post to the address you’ve provided during registration.

• You need to give us a working email address and let us know if it changes. If your contact info is old, we’re not responsible for any problems it causes.
• If you need to send us a message, use the email or address on our website. You can also use the contact forms there.
• We’ll consider your message received when it arrives at the right address. If it’s an email or a message in your account, we’ll consider it received when it’s delivered or marked as ‘read’.

Deemed Receipt

Notices are considered received under the following conditions:

• If sent by email, it’s deemed received when we send the confirmation receipt or when the email enters our system, unless you can prove it was undelivered.
• If sent by post, it will be deemed received 5 working days after mailing, or sooner if confirmed by other means.

15. Governing Law and Jurisdiction

Governing Law

These Terms and Conditions are governed by the laws of the jurisdiction in which our company is incorporated (UK), as stated in the “Regulatory Information and Licensing” section.

• If there are any legal disagreements, they will be settled based on the laws of that same country.
• Please check the online betting and gambling laws in your area to make sure you are following them.

Jurisdiction

By using TK999, you agree that if there’s a legal problem, it will be dealt with in the courts of the country where our company is registered.

• Even if you live in a different country, the courts of the country in which our business is registered have the power to decide any legal issues about your use of TK999.
• If we can’t solve a disagreement through our own process, we might take legal action as allowed by the law.

16. Language

Language of the Terms

The official language of these Terms and Conditions is English.

• If these Terms are translated into any other language, the English version will take precedence in case of any discrepancies or conflicts.
• We recommend reading and fully understanding the English version of the Terms to ensure complete clarity on your rights and obligations.
• All communication, including notices, will be in English unless specified otherwise.

17. Customer Support

Getting Help

At TK999, we want to make sure you have a smooth and enjoyable experience. If you ever need assistance, we’re here to help.

• How to Contact Us:
  You can reach out to our customer support team by sending an email to [support@tk999.win] or using the contact form available on our website.
• Response Time:
  Our support team works hard to respond quickly, typically within 24 hours. We aim to address your concerns as soon as possible.
• Live Chat:
  For quicker responses, we also offer live chat support. Simply click on the live chat icon on our website, and one of our agents will assist you.
• Customer Support Hours:
  Our customer support is available 24/7.
• Automated Support:
  For basic inquiries, we have an automated chatbot available 24/7. However, for more complex issues, our support team will assist you directly.

Support Limitations

• Issues Outside Our Control:
  We’ll always try our best to help you with any questions. But sometimes, problems happen that we can’t directly fix. These might be technical issues with other companies, like payment services or your internet provider. If this happens, we’ll do all we can to help sort it out, but we might not be able to fix it instantly.
• Third-Party Issues:
  If your question is about another company’s service (like payments or a game), we’ll tell you who to contact. We’ll also help by working with them to fix any problems. But please remember, we’re not in charge of what those other companies do or how long they take.

18. Governing Law and Dispute Resolution

Governing Law

By using the TK999 website, mobile app, and services, you agree that if any disagreements or legal claims come up related to these Terms, they will be controlled and understood based on the laws of the United Kingdom. 

This means that if there’s a need for a legal process, like going to court, it will happen according to the legal rules and regulations that exist in the UK.

Dispute Resolution

While using TK999, if you encounter any issues or disagreements, we encourage you to contact us first. We will do our best to resolve the matter. We believe in open and transparent communication and will address your concern fairly and promptly to our best abilities. 

• Escalation Process:
  If our live customer support cannot resolve your issue, you will need to discuss the matter further with our higher management. We will make every effort possible to resolve the issue ASAP.
• External Dispute Resolution:
  If we cannot resolve an issue internally, you may choose to refer the matter to and independent arbitrator or moderator. We work with third-party dispute resolution services, and in any such cases, their decision will be final.
• Litigation:
  If the dispute remains unresolved even after external arbitration, you may seek litigation. But as we mentioned earlier, this will be done in the appropriate courts. This will be where our business is registered and located. 

International Users

If you are accessing TK999 from a location outside of our main operating area, it’s important to be aware that your local laws might come into play. We advise you to check whether any laws or regulations in your specific location could impact or restrict your ability to use our services.